Terms & Conditions

1.1. We provide a hosted website service, including the design and development of your website, website hosting, security protection and ongoing website revisions while your plan remains active.

1.2. The specific website and services provided will depend on the service purchased and any additional services agreed with you.

1.3. Additional services or tasks outside the standard services may be agreed separately in writing and may be subject to additional charges.

1.4. We do not provide paid advertising services and do not guarantee specific search engine rankings, website traffic, advertising results, leads, sales or other marketing outcomes.

2.1. Your service begins when your plan is activated and continues on an ongoing basis until cancelled or otherwise terminated in accordance with these Terms and Conditions.

2.2. Either you or we may terminate the services by providing 28 days' written notice.

2.3. Services may also be terminated immediately where there has been a material breach of these Terms and Conditions, subject to any rights or requirements imposed by applicable law.

2.4. Services may be terminated at any time by mutual agreement.

2.5. Unless otherwise stated in these Terms and Conditions, our obligations to provide the services will end when the services are terminated.

3.1. Unlimited revisions are included while your plan remains active.

3.2. Unlimited revisions means reasonable changes and amendments to the existing website, including changes to text, images, colours, layouts and other existing website elements.

3.3. We will generally complete requested revisions within 24 hours, although this is not a guaranteed completion time. The time required may vary depending on the nature, complexity or volume of the requested changes.

3.4. Unlimited revisions do not include substantial new functionality, major website redevelopment, complete redesigns, new systems, ecommerce functionality, complex third-party integrations or other work that falls outside the standard website service.

3.5. Additional work outside the standard revision service may be quoted or agreed separately and may incur additional charges.

4.1. We provide website hosting as part of the applicable service plan.

4.2. We will take reasonable steps to maintain the availability, security and operation of websites hosted by us.

4.3. We do not guarantee that a website will be available continuously or without interruption, errors or downtime.

4.4. Website availability may be affected by scheduled maintenance, emergency maintenance, hosting infrastructure, domain providers, third-party services, internet connectivity, technical failures, cyberattacks or other circumstances outside our reasonable control.

4.5. We may temporarily restrict or suspend access to a website where reasonably necessary to carry out maintenance, address a security issue, protect our systems or comply with applicable law.

4.6. Where reasonably practicable, we will seek to minimise disruption caused by maintenance or technical issues.

5.1. You are responsible for ensuring that all content, information, images, logos, trademarks, videos, documents and other materials supplied to us for use on your website are accurate, lawful and appropriate for publication.

5.2. You confirm that you have the necessary rights, permissions and licences to provide such materials to us and to have them used on your website.

5.3. You are responsible for ensuring that information displayed on your website relating to your business, products, services, prices, claims and contact details is accurate and kept up to date.

5.4. We are not responsible for verifying the accuracy, legality or ownership of materials supplied by you.

5.5. You remain responsible for ensuring that your website and the activities conducted through it comply with laws and regulations applicable to your business.

5.6. We may request that you provide information, content or approvals reasonably required to create, maintain or update your website.

6.1. You are solely responsible for selecting your domain name and for all costs associated with registering, renewing or maintaining that domain name.

6.2. We may provide guidance by directing you to free, standard and premium domain options available through our website or relevant domain providers.

6.3. Once your service begins, we may provide a curated list of suitable and available domain options relevant to your business.

6.4. You have full discretion over which domain name you select.

6.5. Domain availability and pricing may vary depending on the domain name selected. All domain registration, renewal and related costs are your responsibility.

6.6. We are not responsible for the availability of a particular domain name or for changes to domain pricing imposed by domain registrars or providers.

7.1. Unless otherwise agreed in writing, all intellectual property and related materials developed or produced by WebLaunched LTD in connection with the services remain the property of WebLaunched LTD.

7.2. This may include the website design, layouts, code, structure, graphics, systems, templates and other materials developed or provided by WebLaunched LTD.

7.3. While your plan is active, you are granted a non-exclusive, limited-use licence to use the website and relevant WebLaunched intellectual property for the purposes of operating and promoting your business.

7.4. The licence granted to you does not transfer ownership of the website or the underlying intellectual property to you.

7.5. The website provided by WebLaunched cannot be transferred to another hosting provider or host.

7.6. The website cannot be purchased from WebLaunched or transferred to you as an owned website. Your use of the website is provided as part of your active WebLaunched service plan.

7.7. When your service is cancelled and the applicable 28-day notice period has expired, the website will be shut down and will no longer be hosted or made available by WebLaunched.

7.8. The website will remain live and hosted during the applicable 28-day cancellation notice period, provided that all amounts due during that period are paid.

7.9. Following termination, you will not retain a licence to use the WebLaunched website or its underlying WebLaunched intellectual property unless otherwise agreed in writing.

7.10. Title, copyright, intellectual property rights and distribution rights in WebLaunched's intellectual property remain with WebLaunched LTD.

7.11. Nothing in this section transfers ownership of materials that you independently own and provide to us, such as your own trademarks, logos, photographs or other content, subject to any licence or rights necessary for us to provide the services.

8.1. The standard monthly service fee is £40.00 per month.

8.2. An annual payment option is available at £400.00 per year, representing a saving of £80 compared with twelve monthly payments.

8.3. All amounts are stated in GBP and include VAT where applicable.

8.4. Monthly invoices are issued for each billing period and are payable within five days of receipt.

8.5. Annual plans are paid in advance for the applicable 12-month service period.

8.6. Annual plans do not use an automatic payment or automatic card-payment feature. Payment of the annual plan is made against the applicable invoice.

8.7. When an annual plan is approaching the end of its current 12-month period, a new annual invoice will be automatically issued during the week in which the current annual plan ends. You do not need to contact us to request a renewal invoice.

8.8. An annual plan is not automatically renewed through an automatic payment. Continued service for a further annual period is subject to payment of the applicable annual invoice.

8.9. Annual plan payments are non-refundable. If you cancel an annual plan before the end of the paid annual period, no refund will be provided for unused time remaining on that annual period, subject to any statutory rights that cannot legally be excluded.

8.10. The 28-day cancellation notice period applies to annual plans as well as monthly plans.

8.11. Where an annual plan is cancelled, the website will remain live during the applicable 28-day notice period, provided that all applicable fees remain paid.

8.12. No unused portion of an annual payment will be refunded because of cancellation or because the services are not used for the entire annual period.

8.13. Interest on overdue amounts will be charged at 10% per annum, or the maximum rate permitted by applicable law, whichever is lower.

9.1. You may cancel your service by providing 28 days' written notice.

9.2. The 28-day notice period applies regardless of whether you pay monthly or annually.

9.3. During the 28-day notice period, your website will remain hosted and available as part of the service, subject to payment of all applicable fees.

9.4. Following expiry of the 28-day notice period, the website will be shut down and our website hosting, security, revision and other ongoing services will end.

9.5. The website cannot be transferred to another hosting provider and cannot be purchased from WebLaunched following cancellation.

9.6. Fees that have already been invoiced remain payable.

9.7. For annual plans, no refund or credit will be provided for unused time remaining in the annual payment period, subject to any statutory rights that cannot legally be excluded.

9.8. This 28-day notice period does not affect any statutory cancellation, cooling-off or other rights you may have under applicable law.

10.1. We may suspend or restrict the services where:

(a) an invoice or other amount due remains unpaid;

(b) the website or services are being used for unlawful purposes;

(c) the website contains or is being used to distribute malicious software, harmful code or other material that presents a security risk;

(d) the website or your use of the services presents a significant risk to our systems, hosting infrastructure or other customers;

(e) you materially breach these Terms and Conditions;

(f) we are required to do so by law or by a competent authority; or

(g) suspension is reasonably necessary to protect our systems, services or customers.

10.9. Where reasonably practicable, we will notify you before suspending services and give you an opportunity to resolve the relevant issue.

10.10. We may suspend services immediately where we reasonably believe that immediate action is necessary to protect our systems, customers or other parties, or to comply with legal requirements.

10.11. Suspension does not automatically cancel any outstanding payment obligations.

11.1. You must not use your website, hosting service or any WebLaunched service:

(a) for any unlawful purpose;

(b) to commit or facilitate fraud;

(c) to distribute malware, viruses, malicious code or other harmful material;

(d) to conduct phishing, hacking or unauthorised access attempts;

(e) to infringe copyright, trademarks, intellectual property rights or other rights belonging to third parties;

(f) to conduct activities that could damage, disrupt or compromise our hosting infrastructure or the services provided to other customers; or

(g) in any other manner that is unlawful or reasonably likely to cause significant harm to WebLaunched, our systems or other customers.

11.9. We may suspend or terminate services where we reasonably believe that the website or services are being used in breach of this section.

12.1. Where we hold property, documentation, records or confidential information belonging to you, we will return or otherwise deal with such materials appropriately upon termination of the services, subject to any legal, regulatory or legitimate business requirement to retain them.

12.2. This section does not require us to provide, transfer or release the WebLaunched website, website code, systems, designs, templates or other WebLaunched intellectual property to you.

12.3. We may retain copies of information that we are legally required or reasonably entitled to retain, subject to our confidentiality and data protection obligations.

13.1. Confidential Information means information relating to your business that is not generally known and that would reasonably be considered proprietary or confidential, including, where applicable, accounting records, business processes, customer or client records and other commercially sensitive information.

13.2. We will not disclose, divulge, reveal, report or use your Confidential Information for purposes other than providing the services, where authorised by you, or where disclosure or use is required by law.

13.3. We will take reasonable steps to protect Confidential Information provided to us.

13.4. Our confidentiality obligations continue after your services have ended.

13.5. Information that is already publicly available, independently obtained without a duty of confidentiality, or required to be disclosed by law will not be treated as Confidential Information for the purposes of these provisions.

14.1. We may display completed websites created by us in our portfolio, website, social media or other promotional materials.

14.2. We may also use genuine feedback or testimonials voluntarily provided by you for promotional purposes.

14.3. We will not knowingly publish confidential, private or sensitive business information in connection with portfolio or promotional materials without your permission.

15.1. WebLaunched LTD operates as an independent service provider.

15.2. Nothing in these Terms and Conditions creates an employment relationship, partnership or joint venture between you and WebLaunched LTD.

15.3. We may engage subcontractors or other service providers to perform some or all of the services where we consider this appropriate.

15.4. Where subcontractors or third-party providers are used, they may perform services on our behalf in connection with your website or service.

15.5. We remain responsible for our arrangements with subcontractors engaged by us.

15.6. Some elements of the services may rely on third-party providers, systems or platforms. The availability and operation of those third-party services may be outside our control.

16.1. Our services are provided on a non-exclusive basis.

16.2. You are free to engage other businesses or service providers for similar or additional services.

16.3. We are also free to provide similar services to other businesses and customers.

17.1. To the extent permitted by law, each party is responsible for losses, claims and reasonable costs arising directly from its own acts or omissions in connection with the services.

17.2. You are responsible for claims, losses or costs arising from content or materials supplied by you where you did not have the necessary rights or permissions to use those materials.

17.3. You are responsible for ensuring that your business activities and the content of your website comply with laws and regulations applicable to your business.

17.4. We do not guarantee specific search engine rankings, search engine results, advertising performance, website traffic, leads, sales or other marketing outcomes.

17.5. We do not guarantee uninterrupted or error-free operation of your website or hosting service.

17.6. Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

17.7. Any liability or indemnity obligations that are intended by their nature to continue after termination of the services will remain in effect following termination.

18.1. We may make reasonable changes to the services where necessary to maintain, improve, secure or update our systems and service offering.

18.2. Any additional services or tasks requested by you that fall outside the standard services may be agreed separately in writing and may incur additional charges.

18.3. We may update these Terms and Conditions from time to time to reflect changes to our services, pricing, business practices or applicable legal requirements.

18.4. Where a material change to these Terms and Conditions affects an ongoing service, we will provide reasonable notice of the change where appropriate.

18.5. Changes to pricing will be communicated before they take effect for a new billing period or renewal period, subject to applicable law.

19.1. We process personal information in accordance with applicable data protection legislation and our Privacy Policy.

19.2. Our Privacy Policy explains how personal information is collected, used, stored and protected.

19.3. By using our services, you acknowledge that your personal information may be processed as necessary for us to provide and administer the services.

20.1. If you have a complaint regarding our services, please contact us at enquiries@weblaunch.info.

20.2. We will review complaints and seek to respond within a reasonable period.

20.3. When making a complaint, you should provide sufficient information for us to identify the relevant service and understand the nature of the complaint.

21.1. If either you or we do not immediately enforce a provision of these Terms and Conditions, this will not prevent that provision from being enforced at a later date.

21.2. A waiver of one breach, default, delay or omission will not constitute a waiver of any subsequent breach or of any other provision.

22.1. If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be modified or severed to the extent necessary.

22.2. The remaining provisions will continue to apply and remain valid and enforceable to the fullest extent permitted by law.

23.1. We will not be responsible for failure or delay in providing services where the failure or delay results from circumstances beyond our reasonable control.

23.2. Such circumstances may include, but are not limited to, major hosting or infrastructure failures, internet or telecommunications failures, power outages, cyberattacks, natural disasters, government action, war, civil unrest, strikes, failures of third-party providers or other events that could not reasonably have been prevented or controlled.

23.3. We will take reasonable steps to restore affected services as soon as reasonably practicable.

24.1. These Terms and Conditions are governed by and construed in accordance with the laws of England.

24.2. Any matters arising in connection with these Terms and Conditions will be subject to the applicable laws and jurisdiction of England, subject to any mandatory rights or protections available to consumers under applicable law.

25.1. Written notices concerning the services, including cancellation notices, should be sent to WebLaunched LTD using the contact details below.

26.1. Nothing in these Terms and Conditions is intended to remove, restrict or replace any statutory rights or legal protections that apply to you and which cannot lawfully be excluded or restricted.

26.2. Where applicable law gives you rights that are more favourable than a provision of these Terms and Conditions, those statutory rights will continue to apply.

26.3. In particular, any statutory cancellation, cooling-off, refund, repair, replacement or other consumer rights that apply to your purchase or use of the services are not affected by these Terms and Conditions.

26.4. Where you are purchasing the services for purposes wholly or mainly outside your business, trade, profession or occupation, additional consumer protections may apply.